As we navigate these extraordinarily difficult times together, we hope that you and your loved ones remain safe and healthy.
We want to let the entire dealer community know that we’re here to help you in any way we possibly can. Step one begins with following the recommendations set forth by the CDC.
We have taken several measures to ensure the health of our employees and our dealers that comprise the Auto/Mate ‘Ohana. For the time being, our team is not conducting onsite dealer visits and they’ve begun to work from home. Luckily, we’ve put the technology and processes in place to support this years ago and our proactiveness is certainly paying off.
With this said, the world-class support and the frequent free software upgrades our customers have come to know and love will not be impacted by this arrangement. Our team of dealership experts are still available to you via phone and email, as well as our new support case submission process within the DMS.
In this time of uncertainty, one thing is certain: we will continue to be here for you. We will get through this together.
