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Many fixed operations and service managers have attempted to transition their service dispatching from outdated manual methods to automated systems. Few have succeeded, while some are getting by with a “hybrid” manual-semi auto solution. This workshop focuses on how to successfully transition from a manual service dispatching process to a fully automated system. Mike Esposito, president and CEO of Auto/Mate Dealership Systems, will teach you the three levels of service dispatching (manual, semi-automated and automated) and discuss the benefits achieved with each new level, such as increased service tech efficiencies, shop efficiencies and shop loading. Mike Esposito is sharing his expertise with you.
What will you learn and what action items will you take back to the dealership?
1. Learn the thought process and technical process that dealers and managers need to go through to set up an auto dispatching system; i.e., how to define service tech skill levels, how to set up op codes, and most important, how to retrieve all this information from your existing system.
2. Learn to track and measure the improved efficiencies in the service department.
3. Learn the common pitfalls experienced by dealers who have attempted this transition before and failed. Learn what doesn’t work, why it doesn’t work and how to avoid problems during the transition process.
Mike Esposito is president and CEO of Auto/Mate Dealership Systems, a top-tier provider of dealership management system software for auto dealers. Esposito’s many years of automotive experience coupled with his technical background helps him provide a unique perspective on what dealers need from a dealership management system, and how the system should be designed to deliver it. Auto/Mate’s comprehensive DMS is “designed by car people, for car people.” Previously, he was the general manager at a very large multi-line new car dealership.
A 13th Digital Dealer® Conference & Exposition Featured Speaker: Mike Esposito presents: Increase Service Growth through Auto Dispatching: How to successfully transition from a manual service dispatching process to a fully automated dispatch system – including the benefits to be achieved and how to avoid common pitfalls