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UPDATE: This event has been cancelled. Stay tuned for details about 2021 Innovative Dealer Summit!
Are you headed to the Innovative Dealer Summit September 3-4? This two day-event, hosted by the Colorado Auto Dealers Association, is being held at the beautiful Broadmoor resort in Colorado Springs.
Training service advisors has never been more important, but there’s a big difference between knowing how to do a job and knowing how to do a job well. Service advisors are responsible for providing the “service” in service department, yet many have never been trained in the fundamental best practices proven to turn every-day customers into loyal and enthusiastic fans.
Join Ken Rock as he opens up his Service Advisor’s Playbook and shares top-secret strategies for exceeding customer expectations. In this presentation, Ken shares what customers really want from a dealership service experience, and how to deliver it. Attendees will leave with a game plan on how to:
—Exceed customer expectations at vehicle drop-off, during service and at vehicle pick-up
—Build a solid foundation for customer trust and long-term relationships
—Overcome the 5 most common frustrations that customers have with dealership service departments
Tune into Ken Rock’s presentation on September 3rd at 10:00 am MST.