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Assign the right job to the right tech at the right time

Dispatching eliminates tech downtime and paper processes in your service department.

Product Description

Auto/Mate’s Electronic RO, Tech Console and Automatic Dispatch Modules help service departments increase efficiency and improve the overall repair process. This system is available in two formats. Electronic ROs gives your techs access to the tech console and requires a dispatcher. Automatic Dispatch distributes ROs to your techs based on skill codes, eliminating the need for a dispatcher. By giving technicians access to the tech console, they can spend less time looking for work and dealing with paper processes.

How Dispatch Can Help Your Dealership:

  • Meet promised times of completed service

  • Distribute work to qualified techs and keep everyone productive

  • Determine needed action with customized alert system


Meet promised times of completed service.

Are you under-delivering promised completion times to your customers? With more and more carbuyers choosing auto chains and independent mechanics to repair their vehicles, it’s now more important than ever to give your customers the best service experience possible. Auto/Mate’s dispatch system helps increase customer retention by keeping track of your promised times and providing the ability to set waiting customers as a priority.


Distribute work to qualified techs and keep everyone productive.

We offer dispatching in two formats; you can either automatically assign work to your techs based on skill codes or decide who gets what task via a dispatcher. By giving your technicians access to the tech console, they can spend less time looking for work and dealing with dated paper processes.


Determine needed action with customized alert system.

Our route sheet allows service advisors to view all jobs and their current status. In one glance, your advisor is able to see how many waiters they have, whether their team are living up to promised completion times, when a vehicle will be finished and more. The ability to view and track the status of jobs, along with the flexibility to make changes on the fly, significantly increases shop productivity.

 

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