Support: 800.371.3970      Sales: 877.340.2677

Need support? Call us at 800.371.3970

 

Support from a team who’s been in your shoes.

Helping your dealership is what we do best. With a support team of former dealership employees with more than 1,200 years of combined experience, Auto/Mate does business differently.

When you call us, you’ll talk to someone who’s been in your shoes and understands the job you do. Our experts are up to the task and typically solve your problem during the first phone call because we know your time is precious and that you need answers.

As we grow, Auto/Mate will always be large enough to fix any issue and solve any problem you face. We give your dealership the best information to make the best decisions. With Auto/Mate, you’re more than a number. You’re family.

Training Options

Free Web Training – We’ll hop on the computer with you and show you tips and tricks to improve your workflow

At the Dealership – However many days you choose, our team can come to you and assess your processes, provide best practices and train you to better utilize our DMS

At Auto/Mate HQ – Just a hop, skip and jump from our headquarters in Albany? We’d be more than happy to walk you through the software and introduce you to our team of dealership experts right here in the office!

SUPPORT FACTS

  • Received the DrivingSales Dealer Satisfaction Award every year since 2012

  • Free phone and online training for life

  • Auto/Mate University tutorials and documentation

  • Phones answered by real people

  • 98% customer retention rate

SUPPORT STATS

  • Approximately 200,000 calls are answered annually

  • 125,000 cases are created annually

  • Of the 125,000 cases, 99.75% get closed

  • 81% of all cases are closed on the first call

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TESTIMONIALS
  • I’ve got the number to Auto/Mate memorized. Because I know that if I have a problem, I can call them up and get it solved. I don’t have to waste my time figuring it out myself.

    Jake Dykeman, General Manager, Putnam Ford, CT
  • If I have a problem, the support team is right there in the trenches with me. They’re working Saturdays and Sundays when we’re going through different transitions, and really understand what it means to be a dealer.

    Trevor Shoun, General Sales Manager, Price Toyota, DE
  • Auto/Mate has actually lived the dealership life. They’re not just a bunch of computer programmers. They understand our business and what it means to be a dealer.

    Anne Russomano, Owner/Service Manager, Nutley Auto Kia, NJ

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