Catch up on older articles until the next batch of awesomeness arrives in your inbox.
Rock’s Rants: Customers Not Signing ROs
By Ken Rock, Customer Care Manager, Auto/Mate
In my job I travel and work with many dealerships, and when I say many, I mean a lot. So I get to see firsthand what really happens in dealerships, as opposed.. READ MORE
Engaged Employees Deliver More Profits
by Dave Druzynski, Chief People Officer
Employee engagement is the strength of the mental and emotional connection that employees feel toward their workplace. It affects every part of your business, including revenues, customer experience, turnover, talent acquisition and brand.. READ MORE
August In the News Roundup
Did you see us in the news in August? Here’s a summary in case you missed us.
Auto Dealer Today
Empowerment Plus Training Equals Success
Sales and F&I professionals underperform when dealers fail to tie training to performance or empower managers.. READ MORE
The Real Cost of Downtime
by Mike Jordan, Senior Systems Engineer
We often forget about technology until it’s broken. It’s easy to assume everything is fine, until it isn’t.
That’s why having a server down that runs your entire operation will test your disaster plan.. READ MORE
3 Reasons to Try Auto Dispatch…Again
by Ken Rock, Customer Care Manager
When dealership management system (DMS) vendors introduced auto dispatch years ago, many service managers tried it and quickly gave it up. The first auto dispatch systems were buggy and complicated, so avoidance by.. READ MORE
July In the News Roundup
A roundup of the latest news and events from Auto/Mate.
Fixed Ops Magazine, July/August issue
Is Parts Obsolescence Eating Your Lunch?
Fixed Ops expert Ken Rock reveals how much revenue your dealership is losing due to parts obsolescence, and shares a.. READ MORE
Combatting Margin Compression
Guest blog by Todd Stewart, CSO, Dealer Wizard, LLC
One of the core challenges for automotive retail dealers continues to be new vehicle margin compression. This is certainly not a new topic, evident by the amount of discussion and debate.. READ MORE
5 Tips for Creating a Star Management Team
by Mike Esposito, president and CEO, Auto/Mate
Recently Auto/Mate won a “Special Award for Managers” from Energage as part of their annual Top Workplaces program. The award made me think about how important a management team is to a.. READ MORE
June In the News Roundup
A roundup of the latest articles, events and news from Auto/Mate.
Car Biz Today, June 2018 issue
How to Interview a Job Candidate
Have you ever hired someone only to be disappointed in their performance? CPO Dave Druzynski outlines a step-by-step.. READ MORE
Will Your Business Survive the Storm?
by Joy Wilson, Scan 123
Since the beginning of time, natural disasters have caused havoc to people and the areas surrounding them. Right now, Hawaii residents are dealing with the latest eruption of Kilauea Volcano. According to the National.. READ MORE
Auto/Mate Raises Dollars for Diabetes
Congratulations to Team Auto/Mate who raised nearly $7,000 for the American Diabetes Association! On Sunday, June 10, 17 of our employees rode, ran and walked in the Tour de Cure, The American Diabetes Association’s signature fundraising event. Proceeds.. READ MORE
May In the News Roundup
Auto/Mate is back and better than ever before, as evidenced by our recent news clips and videos. Check it out!
Car Biz Today Newscast, May 1, 2018
How Auto/Mate is Focused on Building Services Your Dealership Can Relate To
Jim Fitzpatrick.. READ MORE
Team Auto/Mate Does It Again!
Twenty-one and a half Auto/Mate employees ran and walked for a good cause last week in the Capital District Physicians Health Plan (CDPHP) Workforce Challenge. You might be asking, how can there be 21.5 participants? Well, one of.. READ MORE
Turn Customer Nights Into Actionable Insights
by Mike Esposito, president and CEO
Customer Nights hosted by auto dealerships have always been around, but recently there seems to be a resurgence in their popularity. Many customer loyalty advocates recommend hosting these events as a way to.. READ MORE
More about Auto/Mate
Auto/Mate: We Do Business Differently
What makes Auto/Mate different? Our top tier software combined with our 950 years of dealership experience, and an unrivaled focus on the customer. Watch to see what sets Auto/Mate apart from the rest.
A DMS Large Enough to Serve. Small Enough to Care.
We are a DMS “Designed By Car People for Car People” with over 1,200 dealerships nationwide. Explore our DMS solutions to see why dealers all across the country are switching to Auto/Mate.