By Ken Rock, Customer Care Manager   It’s 7:00 a.m. and your dealership’s service lane is filled with customers and their vehicles. As a service advisor, your job is to greet these customers, check in their vehicles and get them on their way as fast as possible.   What happens when your phone rings? When […]

By Susan Burke, VP of Marketing, 700 Credit Did you know the average difference between a typical lender credit tier is less than 30 points?  More importantly there is only a 96-point spread between a top credit tier (excellent credit) to a lower tier (credit challenged).  This narrow spread demonstrates an opportunity for dealers to […]

Want to know what’s happening with Auto/Mate? Check our blog on a regular basis and read this monthly roundup!     Publications Dealer Solutions, November 2018 5 Tips to Boost F&I Profit Margins Updating your dealership’s processes and technology can greatly improve the customer experience. Our resident F&I expert Vince DeMare shares five tips to […]

By Vic Taylor, Go Team Ninja   For the past couple years, I have been on Auto/Mate’s Go Team and as I have worked with our clients and observed others, one thing I’ve noticed is that fear of the unknown is real.   Most of us go through our daily routines with very little thought, […]

By Dave Druzynski, Chief People Officer, Auto/Mate   The movement to address gender pay equity has gained tremendous traction in the last year. It has been 50 years since the U.S. Equal Pay Act was passed, yet, women still make 80 cents on the dollar compared to men. If this fact hasn’t affected your hiring […]

In case you missed it, here is the latest news from Auto/Mate!       Dealer Solutions How to Win the Battle of the Generations Are some of your service department employees resistant to adopting new technology? Ken Rock shares tips for overcoming generational attitudes toward change.             Events Mopar […]

Guest blog by Matt Orlando, Director, OEM Strategy and Customer Solutions, RouteOne   Simplifying the vehicle finance and purchase process has become a priority for every dealership. Streamlining these workflows not only elevates your bottom line, but helps you offer a more transparent and online shopping process that many consumers demand.   Many shoppers are used […]

Guest blog by Larry Schlagheck, Managing Director, WardsAuto   The times they are a-changin’ was Bob Dylan’s hit single in 1965 and was intended to be an anthem of change. No disrespect to Mr. Dylan and his intent behind the mission of this song, but I’m going to use this famous song title to sum […]

The unemployment rate is the lowest it’s been for 10 years, which is great unless you’re trying to hire skilled and experienced employees—especially technicians. To overcome shortages, service directors often resort to poaching from the competition, which ultimately drives up local wages and shrinks your profit margins.   The reality is, technicians are like any […]

Have you signed up for Auto/Mate’s customer User Summit yet? If not, you better hurry because the deadline is Friday, October 12th and this is an event you don’t want to miss!   If you’re wondering whether it’s worth your time to attend, here are seven reasons why you don’t want to miss this special […]

Did you see us in the news this month?   Publications     Automotive News How Vendors Sell Dealers Mike Esposito shares tips on how vendors can put their best foot forward when it comes to building trust with potential customers.               Ward’s Auto DrivingSales Executive Summit Sessions Include […]

By Ken Rock, Customer Care Manager, Auto/Mate   In my job I travel and work with many dealerships, and when I say many, I mean a lot. So I get to see firsthand what really happens in dealerships, as opposed to what dealers think is happening.   My specialty is fixed ops, and lately, I’ve […]

by Dave Druzynski, Chief People Officer   Employee engagement is the strength of the mental and emotional connection that employees feel toward their workplace. It affects every part of your business, including revenues, customer experience, turnover, talent acquisition and brand awareness.   Studies show that companies with high levels of employee engagement also have high […]

Did you see us in the news in August? Here’s a summary in case you missed us. Publications     Auto Dealer Today Empowerment Plus Training Equals Success Sales and F&I professionals underperform when dealers fail to tie training to performance or empower managers and staff to make good decisions. Melissa Maldonado breaks down what […]

by Mike Jordan, Senior Systems Engineer     We often forget about technology until it’s broken. It’s easy to assume everything is fine, until it isn’t. That’s why having a server down that runs your entire operation will test your disaster plan (You do have a disaster/business continuity plan, don’t you?). Days. Let that sink […]