Auto/Mate is doing its part to help prevent the spread of COVID-19 by restricting travel for its team members and allowing them to work from home. We hope all of our employees and customers, along with their families, stay safe in these unprecedented times. Publications A Generational Shift is Boosting Buy/Sell Activity Digital Dealer A […]

Many dealers don’t have a good grip on their cash flow due to outdated bank reconciliation processes. If you’re still balancing your bank statement on a monthly basis using paper copies, you’re losing out on the many benefits of daily bank reconciliations using your dealership management system (DMS). With daily bank reconciliations, employee and bank […]

As we navigate these extraordinarily difficult times together, we hope that you and your loved ones remain safe and healthy. We want to let the entire dealer community know that we’re here to help you in any way we possibly can. Step one begins with following the recommendations set forth by the CDC. We have […]

Employee engagement has become a top priority for business leaders. Organizations with high levels of employee engagement have better employee retention and deliver higher profitability than companies with low levels of employee engagement. But what exactly keeps your employees engaged? Auto/Mate’s Director of Customer Support, Melissa Maldonado, will present an AutoSuccess webinar next week that […]

By Ken Rock, Customer Care Manager Does your dealership have a process for tracking dirty cores? If you don’t, or even if you do but your employees aren’t following that process, you could be losing out on a lot of money. For the non-parts people out there, a dirty core is a used part that […]

Auto/Mate received a “Top Rated” Dealership Management System (DMS) Award in the tenth annual DrivingSales Dealer Satisfaction Awards. The award was presented at the NADA Convention & Expo in Las Vegas, NV. Auto/Mate received a top dealer satisfaction ranking in the dealership management system (DMS) category, as determined by the thousands of auto dealers who are […]

In case you haven’t heard, Auto/Mate’s Ohana is now part of the DealerSocket family! Check out the news and press release below. In addition, our focus in February was all about NADA. Publications DealerSocket and Auto/Mate Seal Deal Ward’s Auto In this Wards Q&A, three executives talk about working together to combine their software companies […]

By Ken Rock, Customer Care Manager Training service advisors has never been more important; but there’s a big difference between knowing how to do a job and knowing how to do a job well. Service advisors are largely responsible for providing the “service” in service department, yet many have never been trained in fundamental best […]

Are you headed to the NADA Convention & Expo in Las Vegas? If you’re a current customer, visit Booth #4337C to say hello and check out our newest DMS features and updates. If you’re in the market for a DMS, stop by our booth to learn how we do business differently. Auto/Mate is more than […]

Every month we keep you in the loop with what’s happening at Auto/Mate! Publications Keep Your F&I Team Motivated with Reports AutoSuccess Reports don’t sell cars, but in the F&I office it’s important to keep track of numbers so you can identify problems early and keep your team motivated. In this article, Vince DeMare shares […]

By Melissa Maldonado, Director of Customer Support, Auto/Mate Dealership Systems The traditional view of leadership is a top-down, authoritarian hierarchy. When many dealers started working years ago, this was the typical structure. There was also a general belief that a high-pressure sales environment drove financial success. But a growing body of research suggests otherwise. It […]

By Ken Rock, Customer Care Manager The definition of service means “the occupation or function of serving.” Therefore, a service advisor’s job is to serve the customer and advise them on how to maintain the second biggest investment in their life. But sometimes when I visit service departments, I don’t get the feeling that the […]

By Vince DeMare, Product Knowledge Expert Team Manager, Auto/Mate As a percentage of dealerships’ new- and used- vehicle gross profits, F&I has increased from 45% to 2015 to 53% in 2018. However, many experts agree that dealers are close to maxing out F&I profit potential due to penetration rates reaching saturation, as well as the […]

Happy New Year! From our Ohana to yours. Publications 9 Qualities of Servant Leaders AutoSuccess Practicing servant leadership can help your dealership become more profitable and to retain customers and employees longer. In this article, Melissa Maldonado shares what it takes to become a servant leader. Events MADA Annual Meeting Kellogg Hotel & Conference Center, […]

Don’t miss this Automotive News PowerTRAINING webinar on Tuesday, January 7th at 2 pm EST! As more dealers rely on fixed ops revenue to grow dealership gross profits, improving service efficiency and the customer experience must become high priorities. Your service advisors are on the front line when it comes to engaging with customers, shaping […]