by Ken Rock, Customer Care Manager   When dealership management system (DMS) vendors introduced auto dispatch years ago, many service managers tried it and quickly gave it up. The first auto dispatch systems were buggy and complicated, so avoidance by service personnel was understandable.   As programming and features improved, auto dispatch became more user […]

A roundup of the latest news and events from Auto/Mate.   Publications       Fixed Ops Magazine, July/August issue Is Parts Obsolescence Eating Your Lunch? Fixed Ops expert Ken Rock reveals how much revenue your dealership is losing due to parts obsolescence, and shares a strategy to turn parts into a profit generator.   […]

Guest blog by Todd Stewart, CSO, Dealer Wizard, LLC   One of the core challenges for automotive retail dealers continues to be new vehicle margin compression. This is certainly not a new topic, evident by the amount of discussion and debate it has sparked between manufacturers and dealers over the past several years, especially in national […]

by Mike Esposito, president and CEO, Auto/Mate   Recently Auto/Mate won a “Special Award for Managers” from Energage as part of their annual Top Workplaces program. The award made me think about how important a management team is to a company’s overall success.   Sometimes managing your managers can be trickier than managing an entire […]

A roundup of the latest articles, events and news from Auto/Mate.   Publications     Car Biz Today, June 2018 issue How to Interview a Job Candidate Have you ever hired someone only to be disappointed in their performance? CPO Dave Druzynski outlines a step-by-step hiring process so that next time, you’ll hire the right […]

by Joy Wilson, Scan 123   Since the beginning of time, natural disasters have caused havoc to people and the areas surrounding them. Right now, Hawaii residents are dealing with the latest eruption of Kilauea Volcano. According to the National Oceanic and Atmospheric Administration, in 2017, there were 16 severe weather events that each cost […]

Congratulations to Team Auto/Mate who raised nearly $7,000 for the American Diabetes Association! On Sunday, June 10, 17 of our employees rode, ran and walked in the Tour de Cure, The American Diabetes Association’s signature fundraising event. Proceeds fund diabetes research, advocacy, programs and education.   Sunday was a beautiful, sunny afternoon in Albany, NY. […]

How do you get employees to perform their best? Learn the latest strategies in this upcoming Automotive News PowerTRAINING webinar! Auto/Mate’s Director of Support Services, Melissa Maldonado, will share proven techniques for getting the most out of your employees. It’s not all about motivation; it’s about hands-on training and coaching!   Date: Tuesday, June 12 […]

Auto/Mate is back and better than ever before, as evidenced by our recent news clips and videos. Check it out!   Publications   Car Biz Today Newscast, May 1, 2018 How Auto/Mate is Focused on Building Services Your Dealership Can Relate To Jim Fitzpatrick with CBT News caught up with Auto/Mate’s Dave Druzynski at Digital […]

Twenty-one and a half Auto/Mate employees ran and walked for a good cause last week in the Capital District Physicians Health Plan (CDPHP) Workforce Challenge. You might be asking, how can there be 21.5 participants? Well, one of our team members is pregnant so we had to count the half!   That’s a record number […]

by Mike Esposito, president and CEO   Customer Nights hosted by auto dealerships have always been around, but recently there seems to be a resurgence in their popularity. Many customer loyalty advocates recommend hosting these events as a way to connect with and show appreciation for customers.   True loyalty is created when your customers: […]

Jim Fitzpatrick with CBT News recently spent time with Dave Druzynski, Chief People Officer at Automate, where they spoke about how Auto/Mate is no longer merging with CDK Global. As this news brought a lot of joy to the dealer community, it has also lit a powerful spark within the Auto/Mate team. Druzynski Tells CBT […]

In case you missed it, here is the latest news from Auto/Mate!   Publications                 Car Biz Today Newscast, April 12, 2018 Auto/Mate is Back and Has Plans to Grow Larger After an eleven-month long, back-and-forth waiting period, the news broke that Auto/Mate would remain an independent company. […]

Guest blog by Ujj Nath, myKaarma   Does anyone remember when some car dealers didn’t think websites were valuable? It really wasn’t that long ago. Now, every car dealer from the largest to the smallest independent has one.   Even some manufacturers didn’t feel like they “needed” to own their own name on the Internet. […]

Auto/Mate made a big splash at NADA 2018 when the FTC announced it blocked our acquisition by CDK Global. CBT News stopped by our booth to find out the scoop. Watch the entire interview with Mike Esposito in this video.