Are you headed to the Innovative Dealer Summit September 3-4? This two day-event, hosted by the Colorado Auto Dealers Association, is being held at the beautiful Broadmoor resort in Colorado Springs. Unfortunately, due to COVID-19, workshop speaker Ken Rock won’t be attending the event in person; however, you can still see his virtual presentation! “Best […]

Have you heard the latest news from Auto/Mate and DealerSocket? Articles Albany Biz Review After the sale of Auto/Mate, Mike Esposito is ready to ride off into the sunset Auto/Mate’s longtime president recently announced his retirement. Learn more about Mike’s career and legacy in this article. Events WEBINAR: 5 Ways to Increase Customer Retention Studies […]

By Melissa Maldonado, Director of Customer Support Employee engagement is a top priority for 85% of executives, according to the Deloitte Global Human Capital Trends study. What’s the best way to engage your employees? Here are some practical strategies. Measure and Monitor Employee Engagement You’ve heard the saying “You can’t manage what you can’t measure.” […]

By Ken Rock Does your dealership have a purchase order (PO) system? Often when I ask this question in dealerships the answer is, “Sort of.” When I dig deeper, I discover this could mean that POs are opened but never really closed out, or they’re attached to things but nobody has verified them. The worst-case […]

An open letter to our ‘Ohana from Auto/Mate President & CEO Mike Esposito: I have been at Auto/Mate for over 21 years and the time has come, as they say in baseball, to “hang up my spikes.” I will be retiring as of August 31, 2020. It has been a great run. This is my […]

A monthly summary of the latest news from Auto/Mate and DealerSocket. Publications Ward’s Auto For Car Dealers, Digital Retailing’s Future Arrives Early An Indiana car dealership puts the right tools in place and understands where and how to drive online traffic, with the help of DealerSocket’s PrecisePrice. AutoSuccess, pg. 28 6 Strategies to Increase Employee […]

By Tracey Van Allen, Accounting Support Specialist Does your dealership still reconcile bank transactions at the end of every month, using paper bank statements and Excel spreadsheets? Recently I visited a dealership that still used paper ledger books and pencils to reconcile. I understand that old habits die hard, but in today’s digital age it’s […]

By Melissa Maldonado, Director of Customer Support During tough times, it can be difficult for employees to stay positive and motivated. But if your dealership has a team-oriented culture, employees will have the attitude, “We’re in it together.” As Steve Jobs once said, “Great things in business are never done by one person. They’re done […]

Have you heard the latest news from Auto/Mate and DealerSocket? Stay in the know with our monthly roundup. Publications AutoSuccess 5 Reasons to Make Employee Engagement A Top Priority Employee engagement has become a top priority for 85% of executives. In this article Melissa Maldonado shares compelling reasons why every dealership should be prioritizing employee […]

By Melissa Maldonado, Director of Customer Support As published in the May issue of AutoSuccess magazine Employee engagement has become a top priority for 85% of executives, according to the Deloitte Global Human Capital Trends study. Across the country, dealerships are competing to win “best place to work” awards and creating great corporate cultures in […]

by Ken Rock, Customer Care Manager Recently I was in a dealership and heard a service advisor answer the phone. A customer called and asked about a problem with their vehicle. “What kind of noise…grinding?” the advisor asked. “Hmm, it sounds like it could be your CV joint…oh I’d say around $400 to $500, in […]

Auto/Mate has been awarded a Top Workplaces 2020 honor by The Times Union. The recognition marks the ninth year Auto/Mate has been named a top workplace by the paper. “This year, the Top Workplaces award means even more, as we merge Auto/Mate’s and DealerSocket’s employee-focused cultures,” said Dave Druzynski, VP of People and Culture at […]

Keep in touch with the latest news from Auto/Mate and DealerSocket with our monthly roundup. Publications Digital Dealer Less is More: Optimizing Websites Through Design When it comes to your website, it’s not about merchandising; it’s about providing a route for car shoppers to sort and filter inventory. Is your website optimized for this process? […]

We’re excited to announce that Steve Zadoorian and Dave Druzynski have both taken on new, expanded roles at DealerSocket! In their new positions, Steve and Dave will ensure that DealerSocket and Auto/Mate customers and employees continue to benefit from an emphasis on customer support and company culture. Steve Zadoorian has been named Senior VP Operations […]

By Melissa Maldonado, Director of Customer Support As published in Digital Dealer. If employee turnover is a top concern for your dealership, one of your top priorities must be transforming your workplace culture and leadership style. We traditionally think of leadership as a top-down, authoritarian hierarchy. Years ago, this was the typical structure in almost […]