Does your dealership sublet rental cars to customers? I’ve noticed a pretty common problem that might be causing your dealership to lose money. When a customer rents a car from you, the proper procedure is as follows. First, open a repair order (RO) and enter in the dollar amount for whatever the rental car costs. […]

When someone talks about workplace harassment, many of us automatically think of sexual harassment, especially in the wake of the #MeToo movement. While sexual harassment is a very serious concern and in need of continued attention, it’s important that you don’t focus all of your anti-harassment efforts on sexual harassment, and inadvertently overlook other types […]

In case you missed us, here’s our roundup of the latest news and events from Auto/Mate. Publications WardsAuto Auto/Mate Chairman Recalls Crash Course on How the FTC Works In a WardsAuto Q&A interview by Steve Finlay, Auto/Mate Chairman and CTO talks about the doomed CDK-Auto/Mate deal and its aftermath. AutoSuccess How Mobile Tablets Increase Customer […]

Some dealership employees forget they work in the service business. Recently, while I was talking to a service manager, one of his employees sent a message that a customer needed to talk to him. The manager shrugged and said something like, “I’m on my time. I don’t care.” He then proceeded to complain about customers […]

by Dave Druzynski   Somewhere out there is the perfect candidate for your job opening, but finding that person can be a challenge. How much thought and time do you put into your hiring process? Many dealers still have a “give ’em a shot for 90 days” mentality, believing that if a new hire doesn’t […]

Here’s a roundup of our latest articles, events and news!     Publications F&I Showroom Your Pay Plan is Driving Talent Away 45% of dealers cite personnel/turnover as one of the top three issues that keeps them up at night. In this article, Chief People Officer Dave Druzynski explains why it might be time to […]

Are you headed to the NADA Convention & Expo in San Francisco? If you’re a current customer, visit Booth #2301S to check out our newest DMS features and updates.   If you’re not a current customer, why not? Consider making 2019 the year when you finally choose to work with a DMS vendor that puts […]

By Dave Druzynski, Chief People Officer, Auto/Mate   In today’s age of social media, Weinstein and #MeToo, preventing workplace harassment needs to be at the forefront of every dealer’s mind. A single incident can hit social media so quickly that you can have an online boycott of your business being set up before you even […]

In case you missed it, here’s the latest news from Auto/Mate!   Publications   DrivingSales How Important are Pay Plans? In this video interview, Dave Druzynski explains why traditional, commission-based pay plans might not motivate all employees, and shares alternative approaches that most employees prefer.           Car Biz Today, December 2018 […]

by Mads Toksvaerd, CEO/Founder, DocuBizz Accounts Payable (AP) is a tedious process that holds great untapped savings for almost any dealership regardless of size.   The question: How can you realize those savings without overspending or overcomplicating the process? In many European markets, over 75% of dealerships already have solutions in place. Many for over […]

By Ken Rock, Customer Care Manager   It’s 7:00 a.m. and your dealership’s service lane is filled with customers and their vehicles. As a service advisor, your job is to greet these customers, check in their vehicles and get them on their way as fast as possible.   What happens when your phone rings? When […]

By Susan Burke, VP of Marketing, 700 Credit Did you know the average difference between a typical lender credit tier is less than 30 points?  More importantly there is only a 96-point spread between a top credit tier (excellent credit) to a lower tier (credit challenged).  This narrow spread demonstrates an opportunity for dealers to […]

Want to know what’s happening with Auto/Mate? Check our blog on a regular basis and read this monthly roundup!     Publications Dealer Solutions, November 2018 5 Tips to Boost F&I Profit Margins Updating your dealership’s processes and technology can greatly improve the customer experience. Our resident F&I expert Vince DeMare shares five tips to […]

By Vic Taylor, Go Team Ninja   For the past couple years, I have been on Auto/Mate’s Go Team and as I have worked with our clients and observed others, one thing I’ve noticed is that fear of the unknown is real.   As I remember things from my time in a dealership, most of […]

By Dave Druzynski, Chief People Officer, Auto/Mate   The movement to address gender pay equity has gained tremendous traction in the last year. It has been 50 years since the U.S. Equal Pay Act was passed, yet, women still make 80 cents on the dollar compared to men. If this fact hasn’t affected your hiring […]