Every year after our User Summit, we say “This was the best User Summit ever!” This year was no different. It may sound disingenuous, but honestly—our Customer User Summits just keep getting better! Spanning three beautiful October days in Nashville, the User Summit offered Auto/Mate’s customers a variety of educational workshops, presentations and training sessions. […]

By Invitation Only! An exclusive event for Auto/Mate customers When you walk through your service department, do you see technicians working in their bays or are they standing around, waiting to speak to a service advisor or waiting at the parts counter? Without an efficient dispatch process, technicians waste anywhere from 8 to 25 minutes […]

Do you receive all the latest blogs and news by Auto/Mate? To stay in the know, click to subscribe to DMS Central today! Case Study Have you seen our newest case study? When the owners of a large dealer group in Florida switched to Auto/Mate, they saved thousands of dollars with new printers and laser […]

By Melissa Maldonado, Director of Customer Support Traditionally when we think about leadership in organizations, we think about a top-down, authoritarian hierarchy. When many dealers started working years ago, this was the typical structure and there was a general belief that a high-pressure sales environment drove financial success. But a large and growing body of research suggests otherwise. It […]

By Ken Rock Whenever I visit dealerships, I often see technicians standing around at the parts counter or waiting to talk with service advisors. This is a waste of your technicians’ time and billable hours. I’m not blaming the technicians. I’m blaming managers and directors who aren’t enforcing the use of an electronic dispatch process. […]

Did you hear the latest? To stay informed about the latest happenings at Auto/Mate, subscribe to get DMS Central emails delivered right to your inbox! http://bit.ly/2llEk6d Publications AutoSuccess Dealer Service Building a Customer Centric Service Department When you want to increase fixed ops revenue, it’s easy to focus on the results that you want, instead […]

By Melissa Maldonado, Director of Customer Support Do you have what it takes to be a leader? Being a manager doesn’t automatically make you a leader, and you can also be a leader without being a manager. But how do you know if you’re a leader or a manager? A true leader is someone who […]

Join us for this exclusive WardsAuto webinar on Tuesday, October 1st at 2:00 pm EST! Are you looking for ways to increase your Fixed Ops profits? Want to retain more customers? Growing fixed ops profits doesn’t always have to be accomplished by increasing repair order (RO) volume, or increasing labor hours or lines per RO. […]

By Mike Esposito Dealers often look for new technology solutions to help them solve a problem, and rightfully so. When a well-trained staff follows a well-documented process, technology saves time and money and makes it easy to analyze data so you can make smart business decisions. However, if your staff isn’t well trained and your […]

Auto/Mate is more than just a software company! To stay informed on everything we’re up to, check out our monthly roundup of articles, events and news. Publications Hire for Attitude, Not Skills AutoSuccess Are you having trouble finding good people to hire? In this article, Mike Esposito explains why hiring for attitude is often a […]

If employee turnover is a top concern for your dealership, one of your top priorities must be transforming your workplace culture and leadership style. We traditionally think of leadership as a top-down, authoritarian hierarchy. Years ago, this was the typical structure in almost every dealership. There was also a general belief that a high-pressure sales […]

by Ken Rock This is such a pervasive problem. At almost every dealership I visit, as I sit in the accounting office going through parts invoices, I notice that half of the invoices have the words ‘cash sale’ as customer. If you ask the parts people why there are so many ‘cash sale’ invoices, the […]

by Melissa Maldonado, Director of Customer Support, Auto/Mate In my position I visit many dealership accounting offices, and recently I’ve noticed a common problem. Accounting employees aren’t being properly trained. This is a big problem because if your office isn’t being managed efficiently, your money isn’t being managed efficiently. Typically, new hires are trained by […]

Our monthly roundup summarizes Auto/Mate’s presence in the news. Check out our latest articles, event participation and press releases! Publications The Scheduling Tug of War Used Car Dealer Magazine With customer pay and recon vehicles battling for the service department’s time, how do you decide which one wins? Mike Esposito shares a few recommendations. Inside […]

by Mike Esposito, president and CEO, Auto/Mate It’s been over 20 years since I managed a large Chevy store, but some things never change. Many dealers still have issues with the recon process and getting pre-owned inventory out to the front line in a timely manner. The crux of this problem starts with pay plans and the fact that […]