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At Auto/Mate, we do business differently! Every month we share our philosophy, management principles, core values, tips and advice with the big, wide world of the automotive community. Did you see us this month?
Car Biz Today‘s editor Jon McKenna interviewed Mike Esposito about CSI surveys and how their scores impact customer loyalty. Esposito dishes on the difference between satisfaction and loyalty and recommends a better, simpler system that dealerships can use for measuring customer loyalty.
Can you fire an employee for inappropriate social media postings? In this article, Dave Druzynski, Auto/Mate’s Director of Human Resources, explains why the answer may be “No way, Jose!” Learn when and why your employees’ disparaging posts may be protected under the National Labor Relations Act (NLRA).
Our very own CFO, Carole Plant, was honored as a “CFO of the Year” by the Albany Business Review. She accepted her award at a luncheon on October 15th and was featured in an article that you can read in the print edition of the publication.
Automotive News: October 15th, 2015
Wow! We had hundreds of sign-ups and attendees, which just goes to show there’s a real interest in how to genuinely improve the customer experience. In this webinar Mike Esposito explains why your customers will never love your company unless your employees love your company, and why dealers need to focus more on employee satisfaction. Webinar attendees learned how to create a great place to work, which leads to happy employees, loyal customers and higher profits! You can watch a re-play of the webinar by clicking on the link above!
Auto/Mate is thrilled to announce that Dave Druzynski, our Director of Human Resources, has been selected to speak at the 2016 NADA ATD Annual Convention. This year NADA received over 220 proposals and Dave’s was one of only 65 selected–a true honor!
The NADA ATD Convention workshops will be held March 31 – April 3, 2016 at the Las Vegas Convention Center. Dave’s seminar is titled:
Proceed w/ Caution! Social Media in Hiring & Firing.
In this workshop, Dave will present surprising evidence from recent lawsuits and court cases that have sided against car dealerships for their social media policies and practices. If social media has ever been a deciding factor in hiring or firing an employee, you won’t want to miss this important information.
October 12th, 2015
October 19th, 2015
October 26th, 2015