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CLIFTON PARK, NY (April 29, 2008) – Auto/Mate Dealership Systems (www.automate.com) announced today that itsCustomer/Mate CRM system has been certified under the new GM OneSource lead distribution program. The certification allows Customer/Mate to electronically receive, process and manage General Motor leads for Auto/Mate dealer clients.
“Auto/Mate has been a certified GM OneSource lead partner since the program was launched,” said Mike Esposito, president of Auto/Mate. “The new qualification guidelines provide an even more streamlined process to help dealers turn OEM leads into sales.”
GM OneSource is the lead delivery program used by General Motors to electronically transmit leads to dealers. A central electronic site is used to receive leads from GM’s divisional web sites, the GM Certified Internet web site, GM Handraiser leads, third-party Internet leads and other sources. After it has been received and processed, prospect information is then transmitted from OneSource directly into the dealers’ CRM system.
The third-party CRM solution provider integration criteria was recently revised with more stringent qualifications, requiring all vendors to become recertified GM OneSource providers.
Under the new certification program, Customer/Mate now shows up to 5 vehicles of interest per sales lead, provides trade-in information and can now auto-assign OneSource leads to a designated sales person. Customer/Mate also now has the ability to receive parts and service leads, multiple parts orders per lead, Parts Recall Campaign information and preferred service appointment times.
Customer/Mate’s integration with GM OneSource allows a dealership’s sales force to efficiently follow-up on all Internet based leads being transmitted from the OEM to the dealership. It helps increase profitability by providing dealers with advanced lead management features and functionality to more effectively track sales prospects.
Customer/Mate is a complete CRM solution. The system is one of 14 major modules in Auto/Mate’s AMPS (Automotive Management Productivity Suite). Customer/Mate offers sales and customer management, as well as sales analysis with AMPS’ easy-to-use interface.
Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 900 auto dealers nationwide. Auto/Mate offers the best customer service in the industry; the company received top satisfaction rankings in NADA’s most recent DMS provider survey.
Auto/Mate’s employees have more than 300 years of combined experience working in auto dealerships – the foundation of its “Designed by Car People, for Car People” slogan. For more information, visit www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at https://www.automate.com/blog/.
Carter West Public Relations
Auto/Mate Dealership Systems