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ALBANY, NY (February 18, 2014) – Auto/Mate Dealership Systems (www.automate.com) announced today that TimeHighway has completed integration of its service scheduling solution with Auto/mate’s Automotive Management Productivity Suite (AMPS) dealership management system. Auto dealers using both Auto/Mate’s DMS and TimeHighway’s service scheduling solution will benefit from real-time data exchange between the two systems.
“Many dealers are focused on improving service department processes,” said Mike Esposito, President and CEO of Auto/Mate. “Having an online scheduling solution makes it easy for customers to schedule appointments at their own convenience and allows service department employees to spend more face time with customers, improving customer service.”
Auto/Mate’s service merchandising module is a robust, user-friendly system featuring a mobile service lane solution, one-screen access, automated dispatch, electronic RO’s, a graphics-rich calendar that service managers can view “at-a-glance,” and an “OEM button” providing instant access to manufacturers’ online information.
“Service departments can really benefit from having their DMS integrated with an online scheduling solution, as customers can easily set appointments online and will receive confirmation and reminder e-mails,” said Karen Dillon, President of TimeHighway. “DMS integration ensures that appointment information gets added to customer histories and makes converting appointments into RO’s a snap, streamlining service processes.”
Auto/Mate’s Open/Mate integration ensures that all data exchanged between its DMS and third-party software systems is delivered instantly and securely in both directions. Real-time, bi-directional integration greatly eliminates redundancy and delivers more accurate information, compared with data exchanges performed via batch deliveries.
For more information call Auto/Mate at 877-340-2677.
TimeHighway is the premier scheduling solution provider for automotive dealerships, enabling service department customers to schedule real-time, online appointments. TimeHighway sends confirmation and reminder e-mails, maximizing appointment hours and improving service department productivity. TimeHighway is customizable to current dealership processes and is proven to increase revenue and customer satisfaction.
Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,000 auto dealers nationwide. Auto/Mate received the 2012 & 2013 “Highest Rated” DMS award in the Driving Sales Dealer Satisfaction Awards.
Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter@AutoMateDMS and subscribe to our blog at https://www.automate.com/blog/.