© 2019 Auto/Mate, Inc. All Rights Reserved.
– Roy E. Disney
“Designed By Car People For Car People™”
We are the DMS “Designed By Car People For Car People™”. When asking ourselves why we do what we do, the answer that came back was “We have lived the dealership life. We know what the dealer and the people in the dealership go through. They deserve better from their DMS provider”. We are comprised of a team of individuals who are passionate about what we do. This passion inspires software innovations to help us deliver world-class customer support. We are not just performing a job, we are providing a meaningful service that will help streamline customer operations and make them run more efficiently. We understand our customer’s challenges because we’ve sat in their chairs. We realize the urgency behind their support needs, and we work hard to deliver results because it is what we enjoy doing.
“It’s the customer who pays the wages.” – Henry Ford
We do not need to lock customers into long-term contracts as other DMS providers do. We are committed to winning their business back each and every month. We feel our customers deserve the best that we have to offer with every new software feature that we release, and with every customer support call that we take. We never lose sight of our mission! We are not satisfied with simply meeting customer expectations. We will try every day to raise the bar and give our customers what they deserve. As the great Henry Ford once said, “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.”
Always follow the “Golden Rule”
Always follow the “Golden Rule”. Treat others as you would like to be treated. When you are caught in a situation where you have to make a quick decision, you cannot go wrong if you make that decision with the best of intentions and our customer’s best interests in mind. Act with Integrity. Do the right thing even when nobody is watching.
“Humility is not thinking less of yourself, it’s thinking of yourself less.” – C.S. Lewis
The dictionary defines arrogance as “an attitude of superiority manifested in an over bearing manner”. Many DMS providers act this way when dealing with their customers. We, no matter how large we grow, will always remain humble. We know that there are many DMS options that are out there, and we feel fortunate that our customers put their trust in us. We will stay true to our roots and acknowledge and learn from any mistakes we make along the way. We can develop innovative software because we understand that as technology evolves, there will always be a better way to do things.
We’ve got your back
At Auto/Mate, family is very important to us. We view fellow employees as part of our extended family. Just like your family, Auto/Mate has a “We’ve got your back” mentality. This notion of family perpetuates our culture, and as such causes our people to go the extra mile in helping each other and our customers to be successful at their jobs. Why wouldn’t you when they are part of your family… the Auto/Mate family!
“You leave the dance with the girl you brought to the dance” – Mike Esposito’s Father
We will never forget those who helped get us this far. Many small companies that experience significant growth will shift priorities and focus on a bigger prize… often at the expense of their current customers and maybe even their employees. We would not be where we are today without our loyal customer base, and we will continue to give every one of our customers world class customer service no matter what size they are. We are as committed to our dealers now as we were on the day that they started to use our system.