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Ready to consider your DMS a part of your team?

It’s not hard to make decisions when you know what your values are.

– Roy E. Disney

Family

“Family Over Everything”

family icon

Family is everything to us at Auto/Mate. We consider our employees and customers a part of our extended family, or “‘Ohana.” Just like any strong, cohesive family, we stick together and we always have each other’s backs. This mentality is in our DNA and is what drives us to go the extra mile to ensure the success and well-being of each other and our customers.

Customer Centricity

“It’s the customer who pays the wages.” – Henry Ford

CustomerCentricity

We do business differently than any other DMS because we deliver software designed By Car People, For Car People™. With a group of experts boasting more than a thousand years of dealership experience, we know what our customers are going through and what it takes to get the job done because we’ve been in their shoes. We don’t need to lock dealerships into long-term contracts because we earn their business every month with the best software and the best support in the industry. Our astronomical customer retention rate speaks for itself. Our customers deserve the best and we’re committed to delivering the best. That’s the Auto/Mate difference our customers have come to know, love and experience. Because no matter how big we get, we will always be large enough to serve and small enough to care.

Impact

“Genius is in the idea. Impact, however, comes from action.” – Simon Sinek

No matter what your title is at Auto/Mate, we all have the ability to make an impact. And though your role might not be dealership-facing, your contributions help fuel our overall success and our mission statement: “Best software. Best support.” But we’re not just in the business of helping car people. We’re in the business of helping our neighbors, our families and our fellow community members. That’s why Auto/Mate encourages you to go out into the community and see what you can do to lend a hand and help those in need.

Honesty and Integrity

Always follow the “Platinum Rule.” Treat others as they would like to be treated.

The dictionary defines arrogance as “an attitude of superiority manifested in an over bearing manner”. Many DMS providers act this way when dealing with their customers. We, no matter how large we grow, will always remain humble. We know that there are many DMS options that are out there, and we feel fortunate that our customers put their trust in us. We will stay true to our roots and acknowledge and learn from any mistakes we make along the way. We can develop innovative software because we understand that as technology evolves, there will always be a better way to do things.

Humility

“Humility is not thinking less of yourself, it’s thinking of yourself less.” – C.S. Lewis

humility tree

No matter how large we grow, will always remain humble. There are many DMS options that are out there, and we feel fortunate that our customers put their trust in us. We develop innovative software because we understand that as technology evolves, there will always be a better way to do things.

Loyalty & Commitment

“You leave the dance with the girl you brought to the dance” – Mike Esposito’s Father

loyalty

We will never forget those who helped get us here. Many small companies that experience significant growth will shift priorities and focus on a bigger prize, often at the expense of their current customers and maybe even their employees. We would not be where we are today without customer loyalty, and we will continue to give every one of our dealers the same level of world-class support we’re known for — no matter how large or small their dealership is.

Passion

Designed By Car People, For Car People™

When taking a look at our “why,” our answer was quite simple: We have lived the dealership life. We know what dealerships are trying to accomplish. The automotive industry deserves a DMS provider that understands the business. We’re a team of individuals who are passionate about what we do. This passion inspires software innovations to help us deliver world-class customer support. We are not just performing a job, we are providing a meaningful service that will help streamline the current processes of dealerships and make them run more efficiently. We realize the urgency behind their needs, and we work hard to deliver results that exceed their goals.

© 2019 Auto/Mate, Inc. All Rights Reserved.