Have you ever had high expectations for a new employee, but ultimately they didn’t live up to the hype? Unfortunately this is a common occurrence that happens when job applicants lie and fake their way through the interview process.
In this webinar, human resources expert Dave Druzynski will share ten telltale signs that someone is lying to you. Whether it’s during a job interview or an internal employee investigation, knowing how to spot liars and fakers is a critical skill!
NADA Webinar, November 2nd, 2016, 1:00 PM EST
Improve Customer Loyalty with the Net Promoter Score
The Net Promoter Score (NPS)® is a free and easy-to-use system that accurately measures customer loyalty. By asking customers the simple question “How likely are you to recommend Dealership X to a friend/colleague/relative?” you can calculate and benchmark your dealership’s NPS score.
Companies that use NPS to measure and improve customer loyalty include American Express, Costco, USAA, Apple, Amazon and Southwest Airlines.
In this webinar, Mike Esposito will explain how and why the NPS system works. Attendees will learn how to implement NPS in their dealerships and how to measure their NPS compared to other dealerships using industry benchmarks.
A DMS Large Enough to Serve. Small Enough to Care.
We are a DMS Designed “By Car People, for Car People™” with over 1,200 dealerships nationwide. Explore our DMS solutions to see why dealers all across the country are switching to Auto/Mate.