Service History, Merchandising, and Inventory Module

The Service History, Merchandising & Invoicing System is designed as a complete merchandising, invoicing and service history system for the service department. When a customer arrives at the service counter or calls by phone, a service advisor can instantly display customer information, including vehicle description, delivery date, information on last service visit, and more, by simply entering a Vehicle ID or other identifying information such as home phone number, on a terminal located in the write up area. With the push of a button, the complete service history of the car and the recommended maintenance can be displayed and the repair order printed with this information. When maintenance is completed, this information is entered into the system and the repair invoice is automatically calculated and printed, the service history is updated and transactions are automatically sent to the accounting system.

Features

Sell preventive maintenance based on personalized service history
Schedule detailed appointments and open the Repair Order directly from the appointment
Reduce resubmission of warranty claims due to vehicle ID and labor operation code errors
Management information available daily on service advisor & technician productivity
Integrated Warranty labor time guides
No more illegible, dirty repair invoices
Service Dispatch and On-Line Repair Order integrated with Service Merchandising
Seamless interface to Payroll System
Special Order Parts Integration

Reports and Displays

Service Merchandising:
Vehicle, Service History and Recommended Maintenance displays

Appointment displays and lists:
Individual & for specified day

Entry of completed operations:
Vehicle, repair order, parts/sublets and G/L distribution displays

Repair order displayed on-demand
Repair invoices automatically calculated & printed
Daily Service Summary Report with recaps by service advisor and technician
Customer follow-up reports
Customer prospect reports

Integrated VIP for Chrysler dealers
Integrated OASIS for Ford dealers

Services

The Auto/Mate Service History, Merchandising & Invoicing System is provided as a turnkey package, including software license, warranty, user manuals, installation and on-site training.