 
| Dealership Software Module SERVICE DISPATCHING & ON-LINE REPAIR ORDER SYSTEM
This system is designed to complement the Service Merchandising System. It will give the Service Repair Order dispatcher complete electronic control of the distribution and monitoring of all opened repair orders from writer to dispatcher to technician to booker and finally to invoicing, without the
need to pass paper documents from person to person. This system assumes that each Technician has access to a dedicated terminal or login session and will electronically receive and process their assigned repair orders. The service dispatch system is dependent upon the Auto/Mate Service Merchandising
system to automatically generate On-Line Repair Orders as each Service Repair Order is opened, and therefore is not available as a stand-alone module.
Features:
Fully integrated with the Auto/Mate Service Merchandising System
Dispatcher or Service Manager has complete control of all functions
Multiple sort / selection criteria of status by RO or Op line
Prioritization by Op line or RO
Dispatcher can track status history on each RO Op line
Allows Tech to clock in and out on each line and tracks hours by line
Tech can "see" all ROs dispatched to him
Tech can send a printed parts request to Parts Department
Tech can be assigned by Op line
Tech can update "story" on each Op line
Displays
Multiple displays of all open ROs; Multiple displays of all line operations; Valid RO status codes; RO summary and shop status report by technician; Listing of technician assignments; Browse current and prior versions of the "story" or update the "story" on any RO; Detailed progression of changes to any RO
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