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  • The End Doesn’t Justify the Means
    by Mike Esposito As business leaders, one of the ways we help our employees reach goals is to establish processes. There are dozens of processes in the dealership, from the meet and greet on the lot to service lane.. READ MORE
  • Success is a Science, Not an Art
    by Alex Masten, Brand Manager, DealerOps It is so much easier for us to believe that success is a work of art, not a science. It makes successful people feel special for being born with a certain “magic” to.. READ MORE
  • September In the News Roundup
    In case you haven't had time to keep up with Auto/Mate's latest news, here's a roundup of what you missed. Publications Six Tips for Building a Strong Sales and F&I Team F&I Showroom Industry Summit conference issue When your sales and F&I.. READ MORE
  • Customer Spotlight: Price Auto Group
    [caption id="attachment_7189" align="alignleft" width="300"] This photo of Warren Price hangs over the main door in Price Auto Group's Honda store.[/caption] This year marks Price Auto Group's 25th anniversary as an Auto/Mate customer! The Delaware-based automotive group has been using.. READ MORE
  • Fear-Based Motivation
    Fear can be an effective catalyst for motivation. For example, if your boss tells you to get your project done on time or you will lose your job, you can be sure you’re going to do everything in.. READ MORE
  • The Employee Who Knew Too Much
    by Mike Esposito Shared knowledge isn't exactly a buzzword or something that many managers think of on a daily basis, until the lack of it causes chaos in your dealership. Have you ever had an employee who is exceptionally.. READ MORE
  • Webinar: The Auto Dealer’s 5-Step Guide to Team Building
    Do your employees work together as a team? Are they enthusiastic about achieving your vision and goals for your dealership? If not, your dealership is probably suffering from low productivity, poor customer retention and problems with employee morale... READ MORE
  • August In the News Roundup
    In case you missed it, here is the latest news from Auto/Mate!   Publications The Generational Battle in Service Fixed Ops Magazine On one side is the “old timers” who have been with you for 10 or 20 years. On the other side.. READ MORE
  • Document Management: Choosing the Right Solution
    by Bill Leslie, CFO, Scan 123 I recently called a company in another state that I do business with. It’s a large company with dozens of customer service representatives. I needed to talk to them about some documents that I had.. READ MORE
  • How to Tell if a Job Candidate is Self-Motivated
    by Mike Esposito Every manager and leader knows this conundrum. On one hand, you're supposed to motivate your employees. On the other hand, we all know the best employees are self-motivated. It's always a disappointment when you hire a.. READ MORE
  • July In the News Roundup
    Did you see Auto/Mate in the news this month? Publications   Car Biz Today 8 Steps to Build a Stronger Team Do your employees function as a team? When it comes to team building, many leaders talk the talk but don't walk the.. READ MORE
  • Are You Ready to Grow Your Dealership to the Next Level?
    by Mike Esposito Do you want to grow your business? Perhaps you are a 'next generation' owner about to take over your family's dealership. Or perhaps you want to retire soon, so you are thinking about selling. Or maybe.. READ MORE
  • Top 10 Travel Tips from Auto/Mate’s Road Warriors
    Auto/Mate is well known for its award-winning service and support. Part of that commitment to our customers involves traveling—and a lot of it! In 2017 alone, Auto/Mate's customer support and technical team members have logged nearly 200,000 miles.. READ MORE
  • How to Avoid Sales End-of-the-Month Catch Up
    by Josh Blick, Dashboard Dealership Enterprises If you're in dealership management you're probably familiar with the routine. No matter how great your intentions are to keep a steady sales pace all month, it’s month-end and you're playing catch up... READ MORE
  • June In the News Round Up
    Did you see Auto/Mate in the news this month? In case you missed us, here's the latest.   Publications Remember Customer Nights? It's Pizza and Actionable Insights Car Biz Today Remember Customer Nights? They're making a comeback and many dealers are hosting them.. READ MORE

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