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  • How to Create a Memorable Customer Experience
    By Bill Wittenmyer As a seasoned road warrior, I don't always look forward to the next airport, cab ride or hotel destination. There are definitely some aspects of traveling that are forgettable. However, over the years I have developed.. READ MORE
  • Culture Programs from the Best Dealerships to Work For
    By Dave Druzynski Does your dealership have a definable culture? Company culture is important because it's how your brand is perceived. Culture places emphasis on your mission statement, values and vision for the future. It's also how you treat.. READ MORE
  • To Text, or Not to Text, That is the Question
    By Mike Esposito Did you know that texting has been around for 25 years? However, it didn't become really popular until the early 2000s. According to the Cellular Telecommunications Industry Association (CTIA), more than 1.9 trillion text messages are.. READ MORE
  • January In the News Roundup
    Hope your new year is off to a good start! In case you're interested in what we've been up to lately, here's the latest: Events Massachusetts ADA Auto Show Charity Gala & Casino Night Boston Convention and Exhibition Center, Boston, MA,.. READ MORE
  • 5 Tips to Increase Usage of Your Online Scheduler
    By Mike Esposito Most dealerships have an online scheduling solution, but are they doing enough to promote it? Many manufacturers are mandating online schedulers for two important reasons: they improve the customer experience and reduce the volume of inbound.. READ MORE
  • Is 2018 the Year of Customer Convenience?
    by Mike Esposito It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We’ve heard about customer loyalty for a long time. More recently,.. READ MORE
  • How to Avoid the Top 3 Reasons Document Management Fails to Launch
    By John Barbato, Sales and Marketing Manager, etfile There are many reasons a solution may not successfully launch, but there are ways to nip problems in the bud before they come to fruition. We’ve listed the top three reasons.. READ MORE
  • December In the News Round-Up
    Oh, the weather outside is frightful, but our workplace is so delightful! We’d like to take this opportunity to wish all of our customers, partners, families and friends a warm and happy holiday season. In case you missed.. READ MORE
  • Auto/Mate Employees Spread Holiday Cheer with Adopt-a-Family
    It’s a long-standing tradition at Auto/Mate. Every year, employees hold several fundraisers and donate the proceeds to a fund that allows them to purchase holiday gifts for local families and seniors in need. “We’ve been doing this as.. READ MORE
  • Poor Communication is Killing your CSI
    by Ujj Nath, founder and CEO, myKaarma     Are your employees communicating well at your dealership? At most of the dealerships I have visited they aren’t! I see far too many stores that still utilize walkie-talkies or paging systems, and while.. READ MORE
  • Are You a Servant Leader or a Selfish Leader?
    By Mike Esposito What is a servant leader? Robert Greenleaf was the founder of the modern servant leadership movement, and he said it best: “It begins with the natural feeling that one wants to serve first. Then conscious choice.. READ MORE
  • Customer Spotlight: Kunes Country Auto Group
    Kunes Country Auto Group owns 14 franchises in Wisconsin and Illinois, and recently seven of those stores made the annual Automotive News "Best Dealerships to Work For" list. In case you're not familiar with this honor, this is.. READ MORE
  • How to Get Where You’re Going
    by Mike Esposito One of my favorite quotes from Yogi Berra is "If you don't know where you're going, you may wind up someplace else." If you're managing a dealership, you know this is true. You manage with a.. READ MORE
  • Drive More Leads from your Website Using Soft-Pull Data
    By: Susan Burke, VP Product & Marketing, 700Credit LLC   [caption id="attachment_7462" align="alignleft" width="300"] Susan Burke, VP Product & Marketing, 700Credit LLC[/caption] Do you want more leads from your website? If you answered no, you can stop reading now. If you.. READ MORE
  • October In the News Roundup
      In case you missed us, here is a roundup of Auto/Mate appearances in October.   Publications   Create the Best Reward System for Your Team Auto Dealer Today Is your reward system outdated? Mike Esposito shares tips on how to show your employees that.. READ MORE

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