Catch up on older articles until the next batch of awesomeness arrives in your inbox.
How to Create a Memorable Customer Experience
By Bill Wittenmyer
As a seasoned road warrior, I don't always look forward to the next airport, cab ride or hotel destination. There are definitely some aspects of traveling that are forgettable. However, over the years I have developed.. READ MORE
To Text, or Not to Text, That is the Question
By Mike Esposito
Did you know that texting has been around for 25 years? However, it didn't become really popular until the early 2000s. According to the Cellular Telecommunications Industry Association (CTIA), more than 1.9 trillion text messages are.. READ MORE
January In the News Roundup
Hope your new year is off to a good start! In case you're interested in what we've been up to lately, here's the latest:
EventsMassachusetts ADA Auto Show Charity Gala & Casino Night
Boston Convention and Exhibition Center, Boston, MA,.. READ MORE
5 Tips to Increase Usage of Your Online Scheduler
By Mike Esposito
Most dealerships have an online scheduling solution, but are they doing enough to promote it? Many manufacturers are mandating online schedulers for two important reasons: they improve the customer experience and reduce the volume of inbound.. READ MORE
Is 2018 the Year of Customer Convenience?by Mike Esposito
It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018?
We’ve heard about customer loyalty for a long time. More recently,.. READ MORE
December In the News Round-Up
Oh, the weather outside is frightful, but our workplace is so delightful! We’d like to take this opportunity to wish all of our customers, partners, families and friends a warm and happy holiday season. In case you missed.. READ MORE
Poor Communication is Killing your CSI
by Ujj Nath, founder and CEO, myKaarma
Are your employees communicating well at your dealership? At most of the dealerships I have visited they aren’t!
I see far too many stores that still utilize walkie-talkies or paging systems, and while.. READ MORE
Are You a Servant Leader or a Selfish Leader?By Mike Esposito
What is a servant leader? Robert Greenleaf was the founder of the modern servant leadership movement, and he said it best: “It begins with the natural feeling that one wants to serve first. Then conscious choice.. READ MORE
Customer Spotlight: Kunes Country Auto Group
Kunes Country Auto Group owns 14 franchises in Wisconsin and Illinois, and recently seven of those stores made the annual Automotive News "Best Dealerships to Work For" list. In case you're not familiar with this honor, this is.. READ MORE
How to Get Where You’re Going
by Mike Esposito
One of my favorite quotes from Yogi Berra is "If you don't know where you're going, you may wind up someplace else." If you're managing a dealership, you know this is true. You manage with a.. READ MORE
Drive More Leads from your Website Using Soft-Pull Data
By: Susan Burke, VP Product & Marketing, 700Credit LLC
[caption id="attachment_7462" align="alignleft" width="300"] Susan Burke, VP Product & Marketing, 700Credit LLC[/caption]
Do you want more leads from your website? If you answered no, you can stop reading now. If you.. READ MORE
October In the News Roundup
In case you missed us, here is a roundup of Auto/Mate appearances in October.
Create the Best Reward System for Your Team
Auto Dealer Today
Is your reward system outdated? Mike Esposito shares tips on how to show your employees that.. READ MORE
More about Auto/Mate
Auto/Mate: We Do Business Differently
What makes Auto/Mate different? Our top tier software combined with our 950 years of dealership experience, and an unrivaled focus on the customer. Watch to see what sets Auto/Mate apart from the rest.
A DMS Large Enough to Serve. Small Enough to Care.
We are a DMS “Designed By Car People for Car People” with over 1,200 dealerships nationwide. Explore our DMS solutions to see why dealers all across the country are switching to Auto/Mate.