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Auto/Mate Automotive Industry News, Press and Events
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  | FOR IMMEDIATE RELEASE: FEBRUARY 13, 2006
NADA Survey Reveals Auto/Mate Continually Rates Above Industry Average
Despite General Dissatisfaction with DSPs
Clifton Park, New York - Auto/Mate again achieved results well above the industry average for customer satisfaction with its dealership system solution in a year that revealed an overall decline in general satisfaction with products and services received from dealer system providers (DSPs).
A recently released National Automobile Dealers Association (NADA) 2005 Dealer Satisfaction Survey of Dealer Systems Providers shows a decline in overall satisfaction with DSP vendors from 82 percent in 2003 to 78 percent in 2005.
Despite these results, Auto/Mate’s customers rated their overall satisfaction at 87 percent.
“We will continue to work hard to maintain and build upon this rating to achieve the ultimate goal of 100 percent satisfaction,” said Mike Esposito, president and CEO of Auto/Mate. “The closings of major automobile plants are forcing fierce competition in the marketplace. Dealerships must be able to rely on a system that is cost effective and as efficient as possible to help them remain profitable. Auto/Mate provides that opportunity to its customers.”
Today Auto/Mate serves hundreds of new car dealerships with a flexible,
scalable and easy-to-use solution that typically costs 1/3 less than that of other solutions. Auto/Mate's fifteen different software modules address the day to day needs of car dealerships and have surpassed the competition in ALL of the NADA dealership system surveys in the following categories:
- Customer Satisfaction
- Effectiveness in Training
- “Would Recommend to Other Dealers”
Auto/Mate earns these top honors above long-standing competitors like Reynolds and Reynolds, ADP and other DSPs.
The NADA survey research is meant to improve the quality of Dealership Management Systems provided to dealers. For the survey, phone interviews were conducted with 1,434 dealership personnel including dealer principals and general managers, sales managers, service managers, parts managers, and office managers and controllers. The survey’s margin of error is +/- 2.5 percent.
The survey results can be accessed on NADAs website at www.nada.org . Refer to the article in the Newsroom/News Release dated 12/28/05, or Click here to view the release .
For more information on Auto/Mate, please visit www.automate.com .
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Contact: Mike Esposito, President
Auto/Mate Dealership Systems
Phone (518) 371-4331 Email: mesposito@automate.com
Contact: Rebecca Murtagh, Chief Strategist
Karner Blue Marketing – A Tech Valley Technology Marketing Firm
Phone (518) 935-4101 Email: rmurtagh@karnerbluemarketing.com
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