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On page 14, Ken Rock shares the benefits of auto dispatch and gives tips on how to successfully implement auto dispatch.
Auto/Mate’s profit tip: Adopt mobile tablets in the service department. Mobile tablets allow personnel to spend more time with customers, increase transparency and help to build customer trust and loyalty. Service advisors can use mobile tablets to greet customers in the service lane, conduct a multi-point inspection, and to make service and upsell recommendations. Tablets empower and educate customers so they feel more confident about approving recommended repairs.
Dave Druzynski, Director of Human Resources, presented “Social Media in Hiring & Employment” on January 20th. The free webinar drew hundreds of attendees and received great feedback. Kudos to Dave!
In case you missed it, Dave will be presenting the same material at this year’s NADA Convention and Expo in Las Vegas. Mark your calendars to attend “Proceed with Caution: Social Media in Hiring & Firing” on one of these dates:
Thursday, March 31st: 3:45 pm to 5:00 pm, Room N101-102
Saturday, April 2nd: 10:15 to 11:30 am, Room N202
Have you subscribed to Auto/Mate’s YouTube channel? Check out two of our most recent videos!